Privacy Policy
Last updated: November 7, 2024
This privacy policy describes how Veonair (“the site,” “we,” “us,” or “our”) collects, uses, and shares your personal information when you visit or use our services or make a purchase through veonair.com (“the site”) or otherwise communicate with us regarding the website (collectively, “the services”). In this privacy policy, “you” and “your” refer to you as a user of the services, whether you are a customer, a visitor to the website, or another person whose data we have collected according to this privacy policy.
Please read this privacy policy carefully. By using the services and accessing any of the services, you agree to the collection, use, and disclosure of your information as described in this privacy policy. If you do not agree with this privacy policy, do not use or access the services.
Changes to this Privacy Policy
We may update this privacy policy from time to time, including to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will post the revised privacy policy on the website, update the “Last Updated” date, and take any other steps required by applicable law.
How We Collect and Use Your Personal Information
To provide the services, we collect data from various sources, as described below. The data we collect and use varies depending on how you interact with us.
In addition to the specific uses described below, we may use the data we collect about you to communicate with you, deliver or improve the services, comply with applicable legal obligations, enforce applicable terms of service, and protect or defend the services, our rights, and the rights of our users or others.
The Personal Information We Collect
The types of personal information we collect about you depend on how you interact with our website and services. When we use the term "personal information," we are referring to data that identifies you, relates to you, describes you, or can be associated with you. The following sections describe the categories and specific types of personal information we collect.
Information We Collect Directly from You
Information that you provide directly to us through our services may include:
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Contact information: including your name, address, phone number, and email address.
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Order information: including your name, billing address, shipping address, payment confirmation, email address, and phone number.
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Account information: including your username, password, security questions, and other information used for account security purposes.
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Customer service details: including the information you choose to include in communications with us, such as when you send a message through the services.
Some features of the services may require you to provide certain information directly to us. You may choose not to provide this information, but doing so may prevent you from using those features or gaining access to them.
Information We Collect About Your Use
We may also automatically collect certain information about your interaction with the services (“usage data”). To do this, we may use cookies, pixels, and similar technologies (“cookies”). Usage data may include information about how you access and use our website and your account, including device data, browser data, network connection data, your IP address, and other data related to your interaction with the services.
Information We Obtain from Third Parties
Finally, we may obtain information about you from third parties, including suppliers and service providers who may collect data on our behalf, such as:
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Companies that support our site and services, such as Shopify.
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Our payment processors, who collect payment information (e.g., bank account, credit card, or debit card details, billing address) to process your payment for fulfilling your orders and to provide you with the products or services you have requested, to fulfill our agreement with you.
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When you visit our website, open or click emails we send you, or interact with our services or advertisements, we or third parties with whom we collaborate may automatically collect certain information using online tracking technologies, such as pixels, web beacons, software development kits, third-party libraries, and cookies.
All data we receive from third parties will be handled in accordance with this privacy policy. See also the section below, Third-Party Websites and Links.
How We Use Your Personal Information
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Provision of Products and Services: We use your personal information to provide the services to you, so we can fulfill our agreement with you, including processing your payments, fulfilling your orders, sending notifications to you regarding your account, purchases, returns, exchanges, or other transactions, creating, maintaining, and otherwise managing your account, arranging delivery, facilitating any returns and exchanges, and other features and functionalities related to your account. We may also improve your shopping experience by enabling Shopify to link your account to other Shopify services you may wish to use. In this case, Shopify will process your data as described in its privacy policy and the consumer privacy policy.
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Marketing and Advertising: We may use your personal information for marketing and campaign-related purposes, such as sending marketing, advertising, and campaign-related communications via email, SMS, or mail, and showing you ads for products or services. This may involve using your personal information to tailor the services and ads on our website and other websites.
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Security and Fraud Prevention: We use your personal information to detect, investigate, or take action regarding potential fraudulent, illegal, or malicious activities. If you choose to use the services and create an account, you are responsible for securing your account login credentials. We strongly recommend that you do not share your username, password, or other login information with others. If you believe your account has been compromised, please contact us immediately.
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Communication with You and Service Improvement: We use your personal information to provide customer service and improve our services. This is in our legitimate interest to be responsive to you, deliver effective services to you, and maintain our business relationship with you.
Cookies
Like many other websites, we use cookies on our website. If you want specific information about the cookies we use in connection with running our store with Shopify, you can visit https://www.shopify.com/legal/cookies. We use cookies to enhance and improve our website and services (including remembering your actions and preferences), to conduct analytics, and to better understand how users interact with the services (in our legitimate interest to manage, improve, and optimize the services). We may also allow third parties and service providers to use cookies on our website to better tailor services, products, and ads on our website and other websites.
Most browsers automatically accept cookies as the default setting, but you can choose to set your browser to delete or refuse cookies through your browser settings. Please note that deleting or blocking cookies may negatively affect your user experience and may mean that some of the services, including certain features and general functionality, do not function properly or are no longer available. Additionally, blocking cookies may not fully prevent the mechanisms we use to share data with third parties, such as our advertising partners.
How We Share Personal Information
Under certain circumstances, we may share your personal information with third parties for purposes related to contract performance, legitimate purposes, and other reasons as outlined in this privacy policy. Such circumstances may include:
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With suppliers or other third parties who perform services on our behalf (e.g., IT management, payment processing, data analysis, customer service, cloud storage, preparation, and shipping).
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With business and marketing partners to provide services and advertise to you. Our business and marketing partners will use your information in accordance with their own privacy policies.
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When you designate us, request us, or otherwise consent to our disclosure of certain data to third parties, for example, to ship products to you, or through your use of social media widgets or login integrations with your consent.
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With our affiliates or otherwise within our business structure, within our legitimate interest in running a successful business.
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In connection with a business transaction, such as a merger or bankruptcy, to comply with applicable legal obligations (including responding to subpoenas, search warrants, and similar requests), to enforce any applicable terms of service, and to protect or defend the services, our rights, and the rights of our users or others.
We share the following categories of personal and sensitive personal information about users for the purposes outlined above in "How We Collect and Use Your Personal Information" and "How We Share Personal Information":
| Category | Categories of recipients |
|---|---|
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We do not use or provide sensitive personal information without your consent or with the intention of deriving characteristics about you.
Third-party Websites and Links
Our website may contain links to websites or other online platforms that are managed by third parties. If you follow links to websites that are not affiliated with us or managed by us, you should consult their privacy policy and other terms and conditions. We do not guarantee and are not responsible for the data protection or security of such websites, including the accuracy, completeness, or reliability of the information found on these websites. Information that you share publicly or semi-publicly, including information shared on third-party social networks, may also be viewed by other users of the services and/or users of these third-party platforms without limitations regarding its use by us or a third party. Our inclusion of such links does not imply approval of the content of such platforms or their owners or operators, except as stated in the services.
Children’s Data
The services are not intended for use by children, and we do not intentionally collect personal data from children. If you are a parent or guardian of a child who has provided us with their personal data, you may contact us using the contact details below to request that the data be deleted.
As of the effective date of this privacy policy, we have no actual knowledge that we "share" or "sell" (as these terms are defined under applicable law) personal data of individuals under the age of 16.
Security and Storage of Your Data
Please note that no security measure is perfect or impenetrable, and we cannot guarantee "complete security." Additionally, any information you send to us may not be secure while in transit. We advise you not to use insecure channels to send sensitive or confidential information to us.
How long we retain your personal data depends on various factors, such as whether we need the data to maintain your account, provide services, comply with legal obligations, resolve disputes, or enforce other applicable contracts and policies.
Your Rights
Depending on where you live, you may have some or all of the following rights regarding your personal data. However, these rights are not absolute, may only apply under certain circumstances, and in some cases, we may deny your request as permitted by law.
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Right to Access: You may have the right to request access to personal data we hold about you, including details about how we use and share your data.
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Right to Deletion: You may have the right to request that we delete personal data we hold about you.
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Right to Rectification: You may have the right to request that we correct inaccurate personal data we hold about you.
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Right to Data Portability: You may have the right to receive a copy of the personal data we hold about you and to request that we transfer it to a third party under certain circumstances and with certain exceptions.
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Restriction of Processing: You may have the right to request that we stop or limit the processing of your personal data.
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Withdrawal of Consent: When we rely on your consent to process your personal data, you may have the right to withdraw that consent.
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Objection: You may have the right to challenge our decision if we deny your request for processing. You can do this by responding directly to our refusal.
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Management of Communication Preferences: We may send you emails related to campaigns, and you may unsubscribe from these at any time using the unsubscribe function in our emails. If you unsubscribe, we may still send you non-campaign-related emails, such as emails about your account or orders you have placed.
You can exercise any of these rights where indicated on our website or by contacting us using the contact details below.
We will not penalize you for exercising any of these rights. We may need to collect information from you to verify your identity, such as your email address or account details, before we can take any action on the request. In accordance with applicable laws, you may designate an authorized agent to submit requests on your behalf to exercise your rights. Before we accept such a request from an agent, we require that the agent provide proof that you have authorized them to act on your behalf, and we may need you to verify your identity directly with us. We will respond to your request promptly as required by applicable laws.
Complaints
If you have complaints about how we process your personal data, please contact us using the contact details below. If you are not satisfied with our response to your complaint, you may, depending on where you live, have the right to challenge our decision by contacting us using the contact details below or by filing your complaint with your local data protection authority.
International Users
Please note that we may transfer, store, and process your personal data outside the country where you live. Your personal data may also be processed by staff and third-party service providers and partners in these countries.
If we transfer your personal data outside of Europe, we will use recognized transfer mechanisms, such as the European Commission's standard contractual clauses or similar contracts issued by the relevant competent authority in the United Kingdom, depending on what is applicable, unless the data transfer takes place to a country assessed to provide an adequate level of protection.
Contact
Company Name: GL ADVISDVORY CO., LIMITED
Organization Number: 7504931258
Company Address: LAT 15112, 15/F, LUCKY CENTRE, NO.1165-1171 WAN CHAI ROAD, WAN CHAI, HONG KONG
If you have any questions about our data protection practices or this policy, or if you wish to exercise any of the rights available to you, please contact us by phone or email at support@veonair.se.